Ensuring the health and wellbeing of clients

Experts suggest looking out for welfare of business travellers
Phone:+45 4363 2266

In a recent study by the Guild of Travel Management Companies (GTMC) in conjunction with Amadeus, respondents said they believed travel managers added value by securing preferential rates for their clients. 

This was stated by 24 per cent of respondents, but being able to offer expert assistance when the unexpected happens was another key benefit that corporate buyers felt travel management companies (TMCs) could offer. 

It is here, with the value added service, that TMCs can really make a difference. Those who take the time to understand their clients' travel policies and even make suggestions on how that is managed will perform better. 

Business travel policies should be discussed with clients 

During the latest Business Travel Show, Paul Revel, the editor of Buying Business Travel, suggested that it was vital for companies to have a health and wellbeing programme as part of their travel policy. 

When you are signing a contract with a new client, it is important to ensure they have an up-to-date business travel policy. You should ask if their employees agree with and are happy with the guidelines for travel. 

The more satisfied the business traveller is, the more likely you are to be able to give them a good service. 

You should encourage your clients not to have a set of rules that depend on the level of seniority a person holds within a company. Suggesting that only senior members of staff fly business class is bound to create resentments. If the company you are dealing with is trying to cut costs, suggest that everyone flies economy unless a flight is over a certain length, perhaps seven hours. 

It is about trying to balance the physical and mental health of the employee with the benefits of cost cutting. 

Also, you could propose that where possible, a video conference call could take the place of business travel. This reduces stress for the clients' employees and shows them you genuinely care about their wellbeing. 

Reporting software helps ensure clients are adhering to their business travel policy 

As an effective TMC, part of your role is to report on a company's travel patterns, budgets and whether they adhere to any policies set. 

Software like ProTAS from ProCon Solution is capable of building detailed reports, which can help you understand where clients can save money and if there are issues with adherence to travel policies. 

The system also automates all mid-back office processes improving productivity by up to a third, so you are able to concentrate on matters such as the health and wellbeing of your clients. 

Disaster management/recovery 

Extreme weather conditions, workforce strikes, terrorist attacks and natural disasters do happen and this is where you can make a real difference. Reassuring clients that they have someone to contact in the event of an incident should go a long way towards easing their concerns.

The other fact to remember is that tiredness from frequent flying, jet lag, poor sleep, eating too much and not exercising enough are more often the blight of the frequent flyer. These types of issues can have a direct impact on productivity and that is bad news for your client. 

Getting them to understand that taking better care of their road warriors can be good for business can help you to add value. You may suggest no flights for one-off meetings, taking better care of travel to and from the airport and hotels that offer good service at relatively low costs.  

ProCon Solution A/S
Herstedøstervej 27-29
DK-2620 Albertslund
Phone: +45 4363 2266
Email: procon@procon.dk