Millennial business travellers 'seeking always-on support from TMCs'

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Cutting-edge digital support and the ability to provide an 'always-on service' are among the most in-demand features that millennial business travellers are now seeking from their Travel Management Companies (TMCs), new research has shown.

According to a survey of more than 11,000 travellers spanning 19 countries from travel commerce platform Travelport, almost half (44 per cent) of British millennial respondents stated one of their biggest bugbears is an inability to track their bookings across multiple devices, 24 hours per day.

Two-fifths (38 per cent) of millennial business travellers also, perhaps surprisingly, said they get frustrated when TMCs fail to use data analytics to target them with personalised travel recommendations based on their past preferences.

As such, TMCs that aim to cater to the tastes of the modern millennial traveller should ensure they are offering the greatest level of accessibility in booking management, while at the same time utilising targeted advertising to better meet the needs of their customers.

Furthermore, UK-based millennial business travellers were shown to be the most at ease with the use of new technologies to manage their itinerary when they are away - millennials use apps in 18 categories of travel management on average, compared to just ten among older generations.

Simon Ferguson, vice president and managing director for northern Europe at Travelport, commented: "Millennials' demand for always-on, omni-channel engagement and personalised recommendations keeps rising. 

"TMCs, as well as other businesses that support corporate travel booking and management, need to rapidly evolve to ensure these needs are met or risk losing relevance."

For information on how ProTAS can help your TMC to automate and update its mid and back-office systems, contact ProCon Solution now.

 
ProCon Solution A/S
Herstedøstervej 27-29
DK-2620 Albertslund
Phone: +45 4363 2266
Email: procon@procon.dk